Pursuit of Excellence
As I mentioned in the August Newsletter, I continue to be impressed with The Milton Home. We have a 5 STAR Rating [5 out of a possible 5 stars] which puts us in the top 99% of all facilities in Indiana and also had a deficiency free facility survey for 2013. This calculates into a report card score of 66 [lower is better]. The state average is 146. This is not an easy accomplishment as nursing homes are the 2nd most regulated business in the world.
Does this mean we don’t need to get better? Absolutely not! Does this mean we can’t get better? Absolutely not! This has not just been my opinion but the response I’ve received from every employee I’ve asked these questions to. There is something very special about this building. The staff want it to be better, and ensure that we take our commitment to a higher level.
I hope you will join me as we continue our pursuit of excellence.
A copy of the full newsletter is available here.